If you are having problems with your Verizon cable or Verizon (internet service), then you may use this list of typical Verizon Fios issues and solutions to resolve them without calling for assistance.

Why is my Verizon Fios showing an internet connection, but I cannot access the internet? 

Verizon FiOS customers are reporting that they are unable to access the internet even though their wireless network appears to be working properly. There are several troubleshooting steps that you can try before calling customer service. ..

If you take these easy steps, you might be able to solve your problem in a couple of minutes.

Step 2: Reset your router’s settings Step 3: Connect to your router’s admin page Step 4: Change your router’s DNS settings If you’re having trouble connecting to the internet, try resetting your router’s settings and connecting to it through its admin page. You can also change your router’s DNS settings if you’re having trouble accessing certain websites. ..

The majority of Verizon customers’ internet problems can be resolved by restarting their router. Make sure you unplug your router from the power supply or, if it has one, hit the power button. Plug it back in or turn it off after waiting for the gadget to turn on. It is preferable to give the router at least a minute to switch on before making an effort to connect to the internet.

Step 2: Scan your device for malware to help protect your computer from potential threats.

If you have a computer that is infected with viruses and malware, it can cause your internet connection to slow down and be less reliable.

To protect your computer, you should run an antivirus program and set up Verizon Internet Security Suite as an alternative.

If you can’t access the router’s settings, try clearing its cache and reloading the firmware. If that doesn’t work, you may need to take it to a technician for repair. ..

If your wireless signal is weak because of disturbances in your environment, it may worsen or stop altogether. If you have large pieces of furniture or Bluetooth devices in your room, they might cause the wireless signal to deteriorate and the internet connection to be disrupted. The router should not be put in a corner of the room or on the floor - it should instead be placed near a window or another source of light. Additionally, Bluetooth devices may also degrade the wireless signal and interfere with the internet connection. It is therefore advised that you turn off each device before reconnecting to the internet.

If you are having trouble connecting to the internet, it is often helpful to factory reset your modem/router. This will clear any problems and restore your device to its factory settings. ..

You may have accidentally changed the router’s settings and are not able to get online. The only way to fix this is to reset the router to its default settings.

To reset the router, you will need to use a pin, needle, or pen to insert it into the reset hole on the router. The lights on the router will begin to flicker and indicate that the reset procedure has started. The Ethernet cable should then be used to connect both ends of the cable. The PC should get one end and the router should receive the other.

Step 6: Check the usage logs to see if there is anything suspicious going on

If you’re having trouble connecting to the internet, it may be because you’re using too much bandwidth. By refraining from streaming multiple videos at once, you can improve your connection. Avoid playing games online and downloading large files. If these activities continue to cause problems, you may need to reestablish your connection as soon as possible.

If the battery backup unit is not working properly, it should be examined for issues. Issues that may occur include: -The battery backup unit does not work -The battery backup unit is not charging -The battery backup unit is not working at all

Your Optical Network Terminal (ONT) relies on the Battery Back-up Unit (BBU) to keep your internet connection running smoothly. Make sure that the BBU is plugged in correctly and working perfectly, or you may experience internet problems.

Make sure the power cord is connected to the outlet and check the outlet. If there is a reset switch, it might have been tripped. Check the connection after pressing the reset button. If everything is in good condition, it’s not necessary to take any measures.

Conclusion

Verizon customer support can help you fix your internet connection if you followed all of our instructions, but your connection is still down.