If your package is lost or stolen, you can file a complaint starting 24 hours after the expected delivery date. Then, UPS will trace your shipment and give you a refund if it did not get lost while in its custody.
What Happens When Your UPS Package Is Missing?
A stolen package, on the other hand, is one that was taken from the person’s home. The company is responsible for the package because it was in their possession when it was taken. They are not responsible for refunding you if it gets lost in transit or if it is not delivered to your house.
UPS usually provides tracking information for their packages to ensure that they reach the intended location. There is also a UPS InfoNotice that confirms the delivery and informs the recipient about the package’s location and where they can pick it up.
If you do not receive your package, please contact your postal service. If there is an InfoNotice but you don’t get the package, then your shipment may have been stolen.
What to Do When You Have a Stolen/Missing Shipment?
1. Check for a UPS Delivery Notice
If you have the UPS delivery notice but not the package, first check with neighbours and other people at your address to be sure nobody else received it on your behalf. Some of these cases could be because of a misunderstanding. It’s important to know if the package was really stolen before contacting the sender or filing a claim.
If you don’t receive your package after the expected delivery date, it’s possible that something delayed your shipment or the driver may have lost it in transit. In that case, you can file a claim with UPS on their website. ..
2. Contact the Sender
If you have not received your package and there is no other indication about its whereabouts, you can contact the company or the sender to complain about your issue.
If you receive a package that you believe was lost or damaged, you can file a claim with UPS on your website. After 24 hours, UPS will work with the sender and law enforcement to try to track down the package. You must wait until after 24 hours before filing a claim.
If you have a product that was delivered to your house but never received, you can file a claim with UPS. You will need to provide all the necessary documentation—such as product descriptions and receipts—to support your claim and help the investigation. You will get updates from the sender about the progress of the investigation.
If you believe that your package was stolen and UPS was not involved, then you should contact the police. ..
3. Report to the Police
It is important to contact the police when you have a stolen shipment. This can help in locating the package and catching the person responsible for stealing it. Additionally, it can help save other people from being victimized.
If you have experienced porch piracy, it can be frustrating. However, reporting the crime to the police can help to push for more serious punishments for the crime. In addition, a police report can also help you get a refund from the person you bought a package from, and it can also help get reimbursement from insurance companies.
Preventive Measures You Can Take
Preventing package theft is important because it can have serious consequences for the victim. For example, if your package is stolen, you may have to deal with the hassle and expense of replacing it. Additionally, if your package is stolen and contains valuable items, the thief may be able to sell or use the items without your permission. Preventing package theft can help protect you from these types of problems. Here are some tips to help you prevent package theft: -Make sure your packages are secure when they’re being delivered or picked up. This means using a secure lock on the box and keeping track of who has access to it. -If you’re going to leave something valuable in a public place, make sure that it’s locked up securely. This includes things like jewelry boxes and bags that contain money or other valuables. -If you’re going to leave something valuable at home, make sure that it’s hidden away where no one will be able to get at it easily. This includes hiding money under the mattress or inside a safe deposit box. ..
You can install surveillance devices to increase your security. By installing cameras, doorbells, and motion sensors, you can reduce the chances of a theft. You can also put up warnings to deter potential thieves from entering your home. You can have your packages delivered to a safer location, maybe at a friend’s place. You can make your package require a signature before it is confirmed as delivered. This means that only you or a member of your household can receive the package. You can also add delivery instructions when making an order by telling the driver more secure places in your house where they can leave the package when you are not at home.
Conclusion
If you have a package that has not arrived, you can file a claim with UPS. However, their refund policy does not cover packages that are stolen. So, you are left to deal with the burden on your own. There are steps that you can take to prevent your packages from being stolen in the future. ..
If your package was lost while under UPS’s custody, you may be able to receive a refund.
If you have not received your order within 24 hours after the delivery date, please contact the company and provide all the necessary information and supporting documents to help them trace your shipment.
