If you have any problems with Virgin Media, it is good to raise your complaint to their team so that they can resolve the issue within a shorter period. Everybody at Virgin Media has the ambition to offer quality service to all their customers, so they are determined to offer you the best service and respond to all your concerns over a short period. If you have any hitches in the service you receive from Virgin Media it is good to send complaints to the team and be patient in waiting for the feedback given the large numbers of requests they receive in a day, but they work hard to make sure they respond as first as possible.

If you have had issues with your Virgin Media service, you can go to the website or phone to complain. To make a complaint through the website, follow these steps:

  1. Log in to your account and click on the “Complaint” tab.
  2. Click on the “Submit a Complaint” button.
  3. Enter your name and contact information and click on the “Submit” button.
  4. Your complaint will be sent to Virgin Media for review and possible action. If you are not satisfied with their response, you can follow up with them by email or in writing.

When to submit a complaint to Virgin Media?

If you are unhappy with Virgin Media’s service, you can submit a complaint. Virgin Media will work as quickly as possible to make sure you continue enjoying their services. You can also submit a complaint when you feel like they didn’t provide compensation correctly under the Automatic Compensation scheme. They will make sure they follow the process and see if they can resolve those issues. You can also submit a complaint on any matters that you think are of concern and need attention. ..

How to contact Virgin Media and Submit your complaint

The three ways to contact Virgin Media are by phone, through a web form, and by letter. When filing a complaint, remember to include your account number, your address, and your contact number so that they can easily get back to you when they resolve the issue. ..

When you have an issue, you can call the Virgin Media help desk through the following customer care numbers and they can easily resolve your issues. Standard charges and call rates may apply when, making the calls. You can also visit the website, virginmedia.com/call costs to view the charges on calls, the costs may vary when using other networks and mobiles.

For customers using broadband, TV, and phone, they can use these numbers; 150 which is free for a Virgin Media landline, or 03454541111 from any other phone network line.

Mobile customers can use these numbers; 789 which is free from Virgin Media landline, or 03456000789 from any other phone network line. ..

To get the web form, you have to visit the Virgin Media contact page. There, you will find a link that will lead you to the web form. On the web form, you can write what went wrong and what they can do to make it right. Complaints submitted through this web form are worked upon within seven days but they are not resolved as fast as they could be through calling them directly by phone. ..

This method is not as quick as the previous two. It takes up to twenty-eight days for them to give feedback on your complaint if you write to them through a letter. You are acknowledged to have been received by them within forty-eight hours then you have to wait as you wait for your issue to be resolved. You should send your letter through this address for it to reach the Virgin Media help desk; Complaints, Virgin Media, Sunderland, SR43 4AA.

Conclusion

The team at Virgin Media takes each complaint seriously and tries to work on it according to the satisfaction of the customer. If you think the issue was not resolved to your satisfaction, you can always escalate your complaint so that the issue can be revisited and a better and long-lasting solution made. Enjoy your Virgin media experience!

You can always send your email through this email address, which is also the address we provide for you to send your messages.

Virgin Media is a British telecommunications company that provides broadband, phone, TV and mobile services in the United Kingdom. The company was founded in 2000 by Sir Richard Branson and his wife Virginie Roque.

Virgin Media offers a variety of customer service options, including telephone numbers and online chat. Charges may apply for each option. ..