Bank Account Suspended

Chase typically suspends the accounts of its customers for a few reasons, like suspicion of fraudulent activities. These problems are usually easily resolved once you go to your Chase bank’s branch and clarify the issues on ground. If your Chase account has been suspended, keep reading to find out why and how to resolve the issue.

Chase Account Suspended? Here’s Why

  1. You have had too many unauthorized transactions in a short period of time, which could mean you are using your account for illegal activities.
  2. Your account may have been hacked and someone is trying to steal your money. ..

Suspicion of Illegal Activities

If Chase suspects that you are involved in any illegal or fraudulent activities, they may temporarily suspend your account. This could mean that you won’t be able to withdraw money, make purchases, or access your account until you prove that you are innocent.

Scam messages

If you are receiving account suspension messages from random phone numbers or email addresses, it could also mean that you are receiving scam messages from fakes. These numbers phone numbers or email addresses usually come with the logo and name of the bank and they ask you to send your private or personal credentials. Please take note that Chase bank would never ask for your personal credentials over the phone, texts, or emails, only face to face at a bank branch.

Chase Account Suspended? What to do

  1. Log in to your Chase account and see if there is any update on the suspension.
  2. If there is, please contact Chase customer service to have your account reinstated.
  3. If you are not able to access your Chase account or if there is a delay in getting an update, please email us at support@chase.com and provide as much information as possible about the situation.

Visit Your Bank Branch

If your Chase account has been suspended, you can always visit your bank branch to lay a complaint. When you get there, the attendant would tell you the reason behind the bank suspending your account. You will have to confirm if you were the one who carried out the illegal or suspicious transactions. If you confirm it was you, you may have to follow some protocol to unsuspend your Chase account, and depending on the circumstances, the time involved may vary. If you confirm that you were not involved in any of the said actions provided by the bank, the bank will ask you a few questions and will immediately take action in identifying who or what caused the said actions and help you unsuspend your Chase account. In some cases, your account may have to remain suspended for a while to trace the cause of the said illegal action and to protect your account. ..

Contact Customer Care Reps

If you are unable to go to your bank branch, you can always contact the bank through any customer care lines and services. You can lay your complaint by calling the available phone number or sending a message to the customer care rep on the mobile app or website. You can contact them by phone using this number 1-800-935-9935, or by sending a message on the online banking app or website https://www.chase.com/digital/resources/complaints-feedback. Take note that Chase customer care service hours run from 7 am – 11 pm ET on Mondays to Fridays and from 10 am – 7 pm ET on Saturdays and Sundays. ..

Report or Ignore Scam Messages and Emails

If you are receiving scam messages or emails, it is important to ignore them or report them to your bank. Make sure you do not send your personal details to any of the numbers or email addresses that are suspected of being a scam.

Chase is currently investigating why your account was suspended and it may take some time for them to resolve the issue. You can temporarily pause your transactions or find an alternate bank while you wait for Chase to resolve the issue. ..

If your account is suspended, you will not be able to make any withdrawals or transfers until the suspension has been lifted. ..

Chase bank can suspend your account without sending you notice first. If they receive an order to suspend your account, your account will immediately be suspended before any notice will be sent to you.