HBO Max No Picture But Sound Problem
We’ll guide you to a quick fix and resume your entertainment so that you can enjoy your day.
Reasons why you aren’t getting the display: HBO Max No Picture But Sound Problem
1. Internet Issues:
HBO Max is not able to stream the shows due to a lack of bandwidth. You can check your internet’s upload and download speed on various testing sites and figure out if this error is a result of your internet connection.
2. Device Incompatibility:
HBO Max is now available on a number of devices, so you can easily check if your device is compatible or not. ..
3. Inactivated subscription:
If you are not subscribed to HBO Max, you may experience black screens when watching its content. Activate your subscription if it is not already done.
4. Unsupported browser:
This is a list of browsers that are not supported by HBO Max while running it on your PC, Mac, or TV. If you have an unsupported browser, many errors may occur.
5. Corrupted cache and cookies:
Your device stores temporary data as caches memories while you search on different browsers and web pages for anything. These cookies are stored to ease the searching process for the next time you search for the same topic. But sometimes, these caches and cookies pile up and get corrupted causing various errors not just on HBO Max but on your device too.
Ways To Solve This Issue:
1. Power Cycling Your Device:
Power cycling is a process that requires turning off and then on your device. But there should be a pause in between these two processes, wait for 2-3 minutes after turning off your device so that it deletes the temporary settings. After this process is done open the app.
2. Reset Your Device:
If you have HBO Max installed on your device and it starts to show errors or get corrupted, resetting your device to factory settings could be a cure.
Some devices like Smart TVs, Apple TVs, Rokus, and Firesticks might require resetting as HBO Max settings might clash with the display.
3. Reinstall the app:
HBO Max is a great app that can be a little difficult to use at first. If you have missed the installation process, uninstall and then reinstall the app. This will help it work properly.
4. Clear cache and cookies:
Clearing your browser’s cache can help improve the loading time and display on HBO Max.
5. Turn off VPN:
A VPN can help protect your data from hackers and malware, but occasionally they can be the root of any issue faced while using the browser. This may cause incompatibility between your network and the app you are accessing (in this case HBO Max). To avoid this, be sure to use a VPN that is reliable and compatible with your device.
We would like to remind you that your VPN is important for online security and privacy. If it is not working, please turn it off and check whether the app is working.
6. Re-Login:
-Open the HBO Max app -Click on the three lines in the top left corner of the screen -Select “Settings” from the menu that pops up -Under “Sign Out,” click on “Sign Out Now” -Enter your email address and password in the appropriate fields and click on “Sign In” If you are not using the HBO Max app then follow these steps to sign out: 1.Open your web browser and go to hbo.com/max 2.Click on your name in the top right corner of the screen 3.Select “Account Settings” from the menu that pops up 4.Under “Log Out,” click on “Log Out Now” and enter your email address and password in the appropriate fields. ..
Sign out of HBO Max using the HBO Max app.
If you are running HBO Max on your browser, there are different paths for you. You can either use the app or the website. ..
To sign out of HBO Max, go to the website’s profile page and click on the “Sign out” link. ..
7. Check HBO Max servers:
Although HBO Max keeps its performance at par, occasionally servers might go down due to various reasons and result in the issue of a blank screen.
HBO Max is having an issue and the team is working to resolve it. Use any third-party site to check the HBO Max server status and wait until the team confirms that the issue has been resolved. ..
Conclusion:
HBO Max black screen error could appear on any device and is based on several factors. But, after following this guide we assure you of the solution to this issue. Just, analyze the cause of this problem carefully and follow the steps as per your cause.
Yes, you should update the app if available.
Cable problems can be frustrating, but replacing the cable can solve the issue. If you have a HDMI cable that is not working properly, it is likely that the connector has been damaged. Replacing the connector can fix the issue and ensure that your video experience is improved.
