How to Get Your wi-fi Steady Again

There are a few solutions you can try to solve your problem. They’re pretty easy to follow, so you’ll be able to do them easily. ..

Rebooting the wi-fi hub

Sometimes, the issue is related to a disturbance in the hub’s connection. Turning the hub off and then on again may help restore it to a correct connection. ..

  1. Clear the cache and cookies
  2. Reset your device
  3. Restore your device from a backup
  4. Format your device ..

If the hub is not working, try reconnecting your device and hopefully everything will be fine.

You can try upgrading the hub

If you’re unhappy with your Virgin Media wi-fi hub, you can request an upgraded one from the company. If you do this within a certain time frame, Virgin Media may offer you the Hub 4 for free. ..

To upgrade your Virgin Media or Virgin Media Connect account, you will need to log in to either the My Virgin Media or Virgin Media Connect apps. Upgrades are not always available, though.

If you manage to get the upgrade, here are the steps you will need to take: ..

upgrading your home broadband hub can save you money in the long run. Plus, an upgrade can mean faster internet speeds and better connectivity and security. ..

Check your hub’s location

  1. Look at the hub’s position in the scene and see if it has been moved recently. If so, try to find out where it was before it was moved and adjust your positioning accordingly.
  2. If you can’t find the hub’s original position, try to find its previous location in the scene and adjust your positioning accordingly.

The hub should be placed in a more elevated location to avoid obstruction from things like furniture and electronics. It should also be centred so that it can connect to the wifi.

Try turning off anti-virus protection

If you have anti-virus software installed on your device, it may be interfering with the wi-fi connection. Try disabling the anti-virus software and see if that resolves the issue. ..

If other devices work well with the wi-fi, then it’s most likely that the anti-virus software is the problem. Try switching it off and reconnecting your phone or pc. ..

Incorrect Wifi settings on your computer

If you have customized settings on your phone or computer, they may keep dropping the connection. Resetting the settings to default may help you.

Reset your hub’s settings

The last resort is to reset the hub to get its factory settings. This will remove any accidental customizations you might have made to it.

If you’re having trouble connecting to your wi-fi, there are a few things you can do to try and fix the problem. Troubleshooting the issues above is surprisingly simple, and following these steps should help you. If none of those solutions worked, you should contact Virgin Media support. ..